Thursday, July 22, 2010

BEN'S STORY

Ben arrived to enrol at the RTO of his choice and waited in a queue for 20 minutes. When he reached the enrolment desk the Client Services Officer noticed Ben's wheelchair and pointed down the corridor saying, 'Oh, if you'd like to know about our services for disabled learners you need to go to the Disability Services Officer down the corridor'. Ben replied that he was simply there to enrol like all the other people in the queue.

What assumptions has the Client services officer made about Ben and what should be occurring before and during the enrolment process at this RTO?

We shall look at this briefly and other case studies next session. Check out this website to see what your responsibilities are when promoting inclusiveness.